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820-605 Valid Braindumps Pdf & 820-605 Testdump
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Cisco 820-605 exam is a comprehensive test that covers a wide range of topics related to customer success management. 820-605 exam covers topics such as customer engagement, customer success planning, adoption and expansion, customer satisfaction, and customer advocacy. 820-605 Exam also covers best practices and methodologies for customer success management, as well as the tools and resources that are available to customer success managers.
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Cisco 820-605 exam covers various topics related to customer success management, including understanding customer needs, developing customer success plans, communicating with customers, and measuring customer success. 820-605 exam is designed to assess the candidates' ability to develop and implement customer success strategies that align with the customers' business objectives. 820-605 exam requires candidates to demonstrate their knowledge and skills in various areas, including customer lifecycle management, customer engagement, and customer success metrics.
Cisco Customer Success Manager is a role that helps customers in achieving their desired outcomes through the use of technology. The Cisco 820-605 Exam is designed to test the skills and knowledge of individuals who are interested in pursuing a career as a Cisco Customer Success Manager. 820-605 exam is one of the requirements for obtaining the Cisco Certified Customer Success Manager certification.
Cisco Customer Success Manager Sample Questions (Q13-Q18):
NEW QUESTION # 13
Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B?
- A. Analyze annual recurring revenue growth and reduce renewal risks associated with technology.
- B. Provide recommendations for training and offer scripts for learning products.
- C. Observe the net promoter scores and how likely the customer is to create a success story.
- D. Perform a marketing campaign and design a roadmap of new products.
Answer: A
NEW QUESTION # 14
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only
60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)
- A. Have marketing write a blog post about the new solution.
- B. Conduct a survey to determine which collaboration solutions users are using.
- C. Block all alternative chat and video collaboration systems.
- D. Encourage the customer to purchase updated endpoints.
- E. Advertise additional user training sessions throughout the organization.
Answer: C,E
NEW QUESTION # 15
Which definition of customer success is true?
- A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- B. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- C. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- D. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
Answer: C
Explanation:
Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
NEW QUESTION # 16
A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?
- A. Clarity roles and responsibilities with the stakeholders.
- B. Share the company's organizational chart with the support team.
- C. Ensure that the customer knows the point of contact for product training.
- D. Provide customers with relevant use cases for the purchased solution.
Answer: A
NEW QUESTION # 17
What are two adoption barriers? (Choose two.)
- A. lack of expansion
- B. lack of resources
- C. loss of project sponsor
- D. gaps in the account baseline
- E. unused customer success support
Answer: B,C
NEW QUESTION # 18
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