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Quiz Accurate Salesforce - Certified-Business-Analyst - Practice Salesforce Certified Business Analyst Exam Questions

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Salesforce Certified Business Analyst Exam Sample Questions (Q100-Q105):

NEW QUESTION # 100
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

A. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
B. Hold a one-on-one diagram session with each stakeholder before the workshop.
C. Proceed with the workshop as scheduled with the stakeholders who are available.

Answer: A

NEW QUESTION # 101
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A. The Enterprise
B. The Sponsor
C. The project

Answer: C

Explanation:
The level influence that business analyst should place HR Director stakeholder wheel project stakeholder wheel tool identifies understands needs expectations interests influence power stakeholders involved project stakeholder wheel has four levels influence sponsor project enterprise environment sponsor highest level influence project second highest level influence enterprise third highest level influence environment lowest level influence HR Director should placed project level influence stakeholder wheel HR Director makes decisions determines priorities requirements project HR Director also directly affected outcome project.
The sponsor is not level influence that business analyst should place HR Director stakeholder wheel sponsor highest level influence stakeholder wheel sponsor provides funding resources support project sponsor also defines vision objectives success criteria project HR Director not sponsor project unless also provides funding resources support project.
The enterprise is not level influence that business analyst should place HR Director stakeholder wheel enterprise third highest level influence stakeholder wheel enterprise includes internal individuals teams groups affected outcome project but not actively contribute project enterprise also includes policies procedures standards guidelines govern project HR Director not enterprise unless also affected outcome project but not actively contribute project.
References: https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies
/explore-techniques-information-discovery

NEW QUESTION # 102
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

A. Independent, Negotiable, Valuable, Estimable. Small, Testable
B. Clean Direct, Concise, Cross Functional, Configurable
C. Actionable., Concise, Testable, Solution-oriented, Defined

Answer: A

NEW QUESTION # 103
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

A. Document user stories and clarify business needs so IT can deliver results based on the requirements.
B. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
C. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.

Answer: B

Explanation:
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user- acceptance-testing

NEW QUESTION # 104
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

A. Deploy
B. Test
C. Plan
D. Build

Answer: A

Explanation:
Communicate Changes, Update Profiles and Communicate end of Changes are actions that belong to the Deploy phase of the four application lifecycle milestones. The Deploy phase involves moving changes from one environment to another and ensuring proper communication with stakeholders and end users. The Build phase involves creating solutions using declarative or programmatic tools based on requirements and design specifications. The Test phase involves verifying functionality, performance, security, and usability of solutions using various testing methods and tools. The Plan phase involves defining project scope, objectives, deliverables, resources, timeline, and risks. References: https://trailhead.salesforce.com/content/learn/modules
/application-lifecycle-and-development-models/understand-the-application-lifecycle https://trailhead.
salesforce.com/content/learn/modules/application-lifecycle-and-development-models/choose-a-development- model

NEW QUESTION # 105
......

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